Caring for your customers

Offering great customer service is a no-brainer for any organisation. Providing enviable customer care increases customer loyalty, sparks great word-of-mouth business, removes barriers to buying, and helps to bring in the cash.

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But if providing excellent customer service has such clear benefits, why do so many of us experience poor service when we’re out and about? Continue reading

Negotiating skills for life

Negotiation skills. Think you have them? Think you need them? Only relevant for salespeople? Think again. Negotiation is a pretty useful skill for all of us to have, whatever line of work we’re in. In fact, our negotiation skills are in use far more than for our 9-5.

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